Welcome to Our Help Site

• Are there any hidden costs or extra charges?
• Can you change the invoice amount so I can avoid tax charges?
• Do you charge VAT on international orders?
• Do you deliver to Turkey?
• How do I place an order to be delivered internationally?
• Why can you not send aerosol items overseas?
• Why have I been charged more?

See all articles in Customers Outside the UK →

• Can I have multiple delivery addresses?
• Can I send to BFPO addresses?
• Do I need to be home when my order is delivered?
• Do you offer a nominated day or guaranteed Saturday service?
• Do you offer next day UK delivery?
• Has my order been dispatched?
• How is my order packaged?

See all articles in Delivery →

• I can't find a product, has it been discontinued?
• I have a marketing or charity request.
• I would like to blog about the products you stock

• How do I make a payment?
• How do I unsubscribe from newsletter emails?
• How do I update my personal details?
• I entered the wrong address, what should I do?
• I have forgot my password, what shall I do?
• I've received the wrong product , what do I do?
• My order has arrived damaged, what do I do?

See all articles in My Order/ Account →

• Can I track my delivery?
• Do you have a catalogue?
• How do I arrange a return or exchange?
• How do I change or cancel my order?
• How do I find out about offers and promotions?
• What is the status of my order?
• When will I be charged for my order?

See all articles in Popular Questions →

• Have you received my returned goods?
• How do I arrange a return or exchange?
• How do I arrange a return or exchange from outside the UK?

• Are my personal details secure?
• Can I buy your products locally?
• Can I pay cash on delivery?
• Can I stock these products in my salon?
• Can I use my store credit and a promotional code on the same order?
• Do you offer a discount for very large or corporate orders?
• How do I find out about offers and promotions?

See all articles in Shopping With Us →