Shopping With Us

• Are my personal details secure?

  We automatically use a government strength 256 bit secure connection that cannot be decrypted by hackers. When you shop with us online nobody ever gets to see your card details as they are passed directly to your bank for authorisation. The payment provider we use, saves card details for a more ...

• Can I buy your products locally?

  We are an independent online company retailing a diverse collection of premium beauty brands. At this time, we do not operate retail premises and we do not keep information on other outlets or stockists. If you would like to know where products are sold on the high street, we advise you contact ...

• Can I pay cash on delivery?

  Unfortunately we do not offer a cash on delivery service because we do not make the delivery ourselves.

• Can I stock these products in my salon?

  As an independent retailer, rather than the manufacturer, at the present time we do not sell to the trade, wholesale, salons or shops. Please contact the brand directly or your nearest wholesaler.

• Can I use my store credit and a promotional code on the same order?

  Unless otherwise indicated, our promotional codes cannot be used with your existing store credit balance. You may choose to ruse your store credit instead of a promotional code, however please be advised that the majority of our promotional codes expire within 7 days of issue we wouldn't want yo...

• Do you offer a discount for very large or corporate orders?

  We will consider discounts for large and corporate orders; please chat, email or call us with the quantity and products you wish to order.

• How do I find out about offers and promotions?

  By far the best way to keep up with our latest offers is to join the thousands of other beauty insiders by signing up to our newsletter. We also have lots of product promotions and special offers available daily on our website.

• How do I use my promotional code?

  Customers who have signed up for our newsletter receive exclusive offers, redeemable via a promotional code. To use your promotional code, simple add the qualifying number of products to your basket. Once on the basket page, you will see an area where a promotion code can be entered. Simply ent...

• I need some product advice, can you help me?

  Absolutely. We love what we sell, and are confident that you will too. Simply email or call our expert Customer Service team and they will guide you through choosing your beauty essentials.

• What payment options do you have?

  We accept all major debit/credit cards including Visa, Visa Debit, Visa Electron, Mastercard, Switch, American Express, Discover, Solo, ApplePay and PayPal. We do offer the option to see prices displayed in many different currencies, however payment for our products and delivery services are alw...

• Why have I been charged in Great British Pounds?

  All prices are shown in your local currency, this is so it is easy for you shop knowing the price in a currency that is relevant to you, but you will be charged in GBP, as we are a British company. Unfortunately we are unable to take payment in other currencies.